Purpose

The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in care delivery settings resulting in better management of patient care, including appropriate delegation. You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in a practice setting.

Course Outcomes

Completion of this assignment enables the student to meet the following course outcomes.

CO1: Apply leadership concepts, skills, and decision making in the provision of high-quality nursing care, healthcare team management, and the oversight and accountability for care delivery in a variety of settings. (PO2)

CO3: Participate in the development and implementation of imaginative and creative strategies to enable systems to change. (PO7)

CO6: Develop a personal awareness of complex organizational systems, and integrate values and beliefs with organizational mission. (PO7)

CO7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and system-wide practice improvements that will improve the quality of healthcare delivery. (POs 2 and 3)

Due Dates

Submit your paper by Sunday, 11:59 p.m. MT, end of Week 3.

Points

This assignment is worth 200 points.

Directions

Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333.

Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. Decide if delegation was an issue in the conflict. This should be from your practice setting or prelicensure experiences.

Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

Identify the type of conflict. Explain your rationale for selecting this type.

Outline the four stages of conflict, as described in our text, and how they relate to your example.

Propose strategies to resolve the conflict. Search scholarly sources in the library and the Internet for evidence on what may be effective.

Discuss if delegation was an issue in the conflict. Be specific.

Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to employ to deal with the conflict.

Describe the rationale for selecting the best strategy.

Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.

Type your paper using Microsoft Word 2010 or later.

Follow APA format. Consult your APA manual, and consider using the APA resources provided by Chamberlain.

Write a 5-7 page paper (not including the title or References pages) using APA format that includes the following.

Describe an unresolved (recurring) conflict that you experienced or observed. Identify the type of conflict.

Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

Outline the four stages of conflict, as described in Finkelman, and how the stages relate to your example. Decide if delegation was an issue in the conflict. Be specific.

Describe the strategies for conflict resolution and how you would collaborate with a nurse leader to resolve the conflict. Cites the course textbook and two scholarly sources.

Provide a conclusion or summary about this experience and how you may deal with conflict more effectively in the future.

Submit by the end of Week 3.

**Academic Integrity Reminder**

Chamberlain College of Nursing values honesty and integrity. All students should be aware of the Academic Integrity policy and follow it in all discussions and assignments.

By submitting this assignment, I pledge on my honor that all content contained is my own original work except as quoted and cited appropriately. I have not received any unauthorized assistance on this assignment.

Please see the grading criteria and rubrics on this page.

Rubric

NR447_Conflict_Resolution

NR447_Conflict_Resolution

Criteria Ratings Pts

This criterion is linked to a Learning OutcomeDetailed description of conflict, including type of conflict

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After an introduction paragraph, paper thoroughly provides observations of conflict in practice setting. The paper thoroughly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

60.0 pts

After an introduction paragraph, paper clearly provides observations of conflict in practice setting. It clearly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides some details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

53.0 pts

After an introduction paragraph, the paper provides observations of conflict in practice setting. It briefly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides few details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

48.0 pts

After an introduction paragraph, the paper provides observations of conflict in practice setting. It does not state if negative outcomes were observed or identifies the specific type of conflict observed. It provides few details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

23.0 pts

After an introduction paragraph, the paper does NOT provide observations of conflict in practice setting. It does not state if negative outcomes were observed or identifies the specific type of conflict observed. It provides NO details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

0.0 pts

60.0 pts

This criterion is linked to a Learning OutcomeFour stages of conflict and relationship to identified conflict, including delegation issues

view longer description

Paper thoroughly outlines the four stages of conflict, as described in Finkelman, and how the stages relate to the example. It states if delegation was an issue in the conflict.

40.0 pts

Paper clearly outlines the four stages of conflict, as described in Finkelman, and how the stages relate to the example. It states if delegation was an issue in the conflict.

35.0 pts

Paper generally outlines the four stages of conflict, as described in Finkelman, and mostly how the stages relate to the example. Does not state if delegation was an issue in the conflict.

32.0 pts

Paper briefly outlines the four stages of conflict, as described in Finkelman, and minimally how the stages relate to the example. Does not state if delegation was an issue in the conflict.

15.0 pts

Paper does not outline the four stages of conflict as described in Finkelman. It does not state how the stages relate to the example. It does not state if delegation was an issue in the conflict.

0.0 pts

40.0 pts

This criterion is linked to a Learning OutcomeStrategies for conflict resolution and collaboration with a leader

view longer description

Paper describes in detail strategies for conflict resolution and collaboration with a nurse leader to resolve conflict. Besides the course textbook, the paper cites two scholarly articles and thoroughly summarizes all resources.

60.0 pts

Paper generally describes strategies for conflict resolution and collaboration with a nurse leader to resolve conflict. Besides the course textbook, the paper cites one scholarly article. It generally summarizes both of them.

53.0 pts

Paper briefly describes strategies for conflict resolution and collaboration with a nurse leader to resolve conflict. It only cites the course textbook. It cites an additional source but NOT a scholarly article. The summary lacks detail.

48.0 pts

Paper minimally describes strategies for conflict resolution and collaboration with a nurse leader to resolve conflict. It only cites the course textbook and no additional sources. The summary lacks detail.

23.0 pts

Paper describes NO strategies for conflict resolution and collaboration with a nurse leader to resolve conflict. It does NOT cite the course textbook or other sources. The summary is missing.

0.0 pts

60.0 pts

This criterion is linked to a Learning OutcomeConclusion and summary

view longer description

Paper provides a thorough conclusion or summary and description of plans for dealing with conflict in the future.

20.0 pts

Paper provides a general conclusion or summary and description of plans for dealing with conflict in the future.

18.0 pts

Paper provides a brief summary and description of plans for dealing with conflict in the future.

16.0 pts

Paper provides a minimal summary and description of plans for dealing with conflict in the future.

8.0 pts

Paper does not provide a conclusion or summary and NO future plans for dealing with conflict.

0.0 pts

20.0 pts

This criterion is linked to a Learning OutcomeClarity of writing

view longer description

Content is organized, logical, and grammar, punctuation, spelling, and sentence structure are correct. APA formatting is apparent, utilizing CCN template. References are properly cited within the paper. Reference page includes all citations; proper title page and introduction are present and evidence of spell and grammar check is obvious. Less than three errors are noted.

20.0 pts

Content is mostly organized, logical, and grammar, punctuation, spelling, and sentence structure are correct. APA formatting is apparent, utilizing CCN template. References are properly cited within the paper. Reference page includes all citations; proper title page and introduction are present and evidence of spell check and grammar check is obvious. Four to six errors are noted.

18.0 pts

Content is somewhat organized, logical and grammar, punctuation, spelling, and sentence structure are correct. Minor APA formatting errors exist. References are properly cited within the paper. Reference page includes all citations; proper title page and introduction are present and evidence of spell check and grammar check are not obvious. Seven to 10 errors are noted. 16 points ☐

16.0 pts

Content is somewhat organized, but may lack logic. Several errors occur in grammar, punctuation, spelling, and sentence structure. Major APA formatting errors exist. Reference page does not match up with in-text citations, i.e., references may be missing for in-text citations, or references appear with no comparable in-text citation. Eleven to 15 errors are noted.

8.0 pts

Content is disorganized and writing has numerous grammar, spelling, or syntax errors. APA formatting was not used. Spell check and grammar check are not obvious. More than 15 errors are noted.

0.0 pts

20.0 pts

Total Points: 200.0

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